Frequently Asked Questions
Yes, absolutely. We make every effort to ensure that the product images on our website accurately reflect the actual items you will receive. All photos are either provided directly by the manufacturer or taken by our team to match the real product.
Please note that in some cases, packaging or labeling may vary slightly due to manufacturer updates, but the quality and the product itself remain exactly the same.
If you’re not fully satisfied with your purchase, you can request a return within 14 days of receiving your order. To start the process, simply contact our customer service team with your order number and the reason for return. We will provide you with step-by-step instructions and a return shipping label if applicable.
Please note that returned items must be unused, in their original condition, and with all packaging intact. Once we receive and inspect the item, we will issue your refund or exchange promptly.
We’re here to help!
If you have any questions about your order, our products, or need support, please feel free to reach out to us.
📧 Email: support@maplemartonline.com
📍 Address:Customer Service Center
1500 Logistics Blvd
Mississauga, ON L5S 1Y9
Canada
Our customer service team is available Monday to Friday, 9 AM – 6 PM (EST). We aim to reply to all inquiries within 24 hours.